ACMA’s standards for consumer redress align with the ACCC’s more stringent standards on broadband speed claims
The problem of dormant contracts in the Netherlands
Expired minimum terms, a tendency not to switch and inadequate communication from operators mean telecoms consumers are missing out on significant savings
The UK’s Statement of Strategic Priorities for online safety
The Government has published its draft statement of strategic priorities on online safety for Ofcom to consider as it begins to enforce the Online Safety Act starting next year
Tackling SMS-based scams in Australia
Mandating an SMS sender ID registry is the latest addition to Australia’s world-leading suite of scam prevention measures
Supporting the PSTN switch-off in the UK
The package of measures from DSIT, Ofcom and the telecoms industry should ensure a smoother migration for consumers, local authorities and critical infrastructure providers
Australia’s under-16 social media ban
The bill represents the first ban on social media for children under 16 in the world, marking a significant step in the debate on child safety online
Commerce Commission files charges over satellite marketing
The case is the latest in an extended effort from the regulator to improve transparency for consumers from One NZ and the broader telecoms sector
Compensation for service failures in Ireland
ComReg seeks redress for consumers over failed engineer appointments, but stops short of mandating automatic compensation
ACCC suit on protecting vulnerable consumers
The ACCC has commenced proceedings against Optus, alleging that it has engaged in unconscionable sales conduct, directly contravening consumer law
Prices in Belgium: Shop around
With a sizeable jump in potential savings, the BIPT urges consumers to shop around and source from multiple providers to secure the best deal
