Mandating an SMS sender ID registry is the latest addition to Australia’s world-leading suite of scam prevention measures
ACCC suit on protecting vulnerable consumers
The ACCC has commenced proceedings against Optus, alleging that it has engaged in unconscionable sales conduct, directly contravening consumer law
Australia introduces comprehensive scams legislation
Though the Government initially plans to introduce obligations for the tech, telecoms and banking sectors, the legislation is intended as an eventual whole of economy reform
Tackling misinformation and disinformation in Australia
The Government is moving ahead with new regulation to combat misinformation and disinformation online, despite significant pushback from stakeholders
Protecting consumers impacted by network outages
Australia is one of a number of countries reconsidering its approach to resilience in the face of growing climatological and geopolitical threats to connectivity
Fines for failing fraud protections
As some regulators place a greater emphasis on facilitating switching between providers, protections against SIM swapping and similar scams will be all the more important
Australia: Meeting future spectrum demands
There has been a flurry of spectrum-related activities, with the regulator consulting on expiring licences alongside its plan for the use of new frequencies
Updated financial hardship rules in Australia
A new binding standard for telecoms operators is the result of years of work the ACMA has invested into better supporting vulnerable consumers
Australia: New rules to improve safeguards for consumers
Amid continued failings in several areas, a new directly enforceable instrument will give ACMA more powers to better protect customers facing financial hardship
Australia: Protecting consumers in financial hardship
ACMA thinks operators are not doing enough to support those struggling to pay their bills, with many customers also unaware they can turn to their provider for help
