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Consumer Protection

The UK’s Statement of Strategic Priorities for online safety

The Government has published its draft statement of strategic priorities on online safety for Ofcom to consider as it begins to enforce the Online Safety Act starting next year

Tackling SMS-based scams in Australia

Mandating an SMS sender ID registry is the latest addition to Australia’s world-leading suite of scam prevention measures

Supporting the PSTN switch-off in the UK

The package of measures from DSIT, Ofcom and the telecoms industry should ensure a smoother migration for consumers, local authorities and critical infrastructure providers

Australia’s under-16 social media ban

The bill represents the first ban on social media for children under 16 in the world, marking a significant step in the debate on child safety online

Commerce Commission files charges over satellite marketing

The case is the latest in an extended effort from the regulator to improve transparency for consumers from One NZ and the broader telecoms sector

Compensation for service failures in Ireland

ComReg seeks redress for consumers over failed engineer appointments, but stops short of mandating automatic compensation

ACCC suit on protecting vulnerable consumers

The ACCC has commenced proceedings against Optus, alleging that it has engaged in unconscionable sales conduct, directly contravening consumer law

Prices in Belgium: Shop around

With a sizeable jump in potential savings, the BIPT urges consumers to shop around and source from multiple providers to secure the best deal

Strengthening broadband advertising rules in New Zealand

The Commerce Commission identifies cause for further intervention to boost transparency from operators and simplify consumers’ contract exit rights

Digging into data caps in the US

The regulator’s inquiry represents yet another front on which its legal authority is challenged after pushback on its interventionist, pro-consumer agenda