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Consumer Protection

ACCC suit on protecting vulnerable consumers

The ACCC has commenced proceedings against Optus, alleging that it has engaged in unconscionable sales conduct, directly contravening consumer law

Prices in Belgium: Shop around

With a sizeable jump in potential savings, the BIPT urges consumers to shop around and source from multiple providers to secure the best deal

Strengthening broadband advertising rules in New Zealand

The Commerce Commission identifies cause for further intervention to boost transparency from operators and simplify consumers’ contract exit rights

Digging into data caps in the US

The regulator’s inquiry represents yet another front on which its legal authority is challenged after pushback on its interventionist, pro-consumer agenda

Ofcom’s positive vision for media literacy

The UK’s first multi-year strategy in two decades aims to tackle the rising problems of mis/disinformation and harms online, while boosting digital skills

CRTC urges action on roaming charges in Canada

The regulator has threatened large mobile operators with a formal public investigation if sufficient progress is not made within a month

Three/Vodafone in the UK: Responses to the notice of possible remedies

With varying support for an investment commitment, there are concerns that behavioural measures might not address the competition issues identified by the CMA

Australia introduces comprehensive scams legislation

Though the Government initially plans to introduce obligations for the tech, telecoms and banking sectors, the legislation is intended as an eventual whole of economy reform

Regulating the Metaverse in Japan

With a focus on safety, security and privacy, the Government’s consultation on principles for the Metaverse reflect concerns identified elsewhere

One touch (switch) is all it takes

The long-awaited process should stimulate broadband competition and benefit consumers, but Ofcom remains frustrated with the successive delays in the run up to its launch