Consumer Protection — Assembly — Regulation Updates

Consumer Protection,Consumer Protection

FCC takes new steps to help prevent phone scams

The new proposal might not sit well with VoIP providers, which are expected to face a significant additional burden

Colombia declares the internet an essential service

Thinking of the internet as a utility-type service is increasingly common, but policymakers need to be mindful of the industry’s need to innovate

Singapore to make the 2.1GHz band available for standalone 5G

The IMDA wants to help operators achieve nationwide 5G coverage by 2025, but not at the expense of customers still on 3G

ACMA to set out expectations for how Australian operators should treat vulnerable customers

ACMA takes a leaf out of Ofcom’s book, requiring operators to improve the training of staff and the monitoring of interactions with vulnerable customers

Belgian regulator wants ISPs to be clearer about ‘unlimited’ internet offers

The fair use policies that apply to these offers are catching too many customers by surprise, and could even clash with net neutrality rules

Prices for mobile services on the rise in Australia

The regulator attributes higher prices to a concentrated market

ComReg consults on its strategy for the next five years

The plan looks like more of the same, and is perhaps a missed opportunity to focus on emerging issues such as sustainability

Elsewhere in regulation this week

Other noteworthy regulatory developments week ending 7 May 2021 from the Assembly Analyst team

FCC adopts broadband support scheme for low-income households

The scheme is significantly more generous than the current programme – but it may need more funds if it’s to help everyone it targets

Ofcom fines O2 £10.5m for overcharging outgoing customers

The company has accepted the findings of the investigation and refunded affected customers