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Consumer Protection,Consumer Protection

Switzerland to include 80Mbps broadband in the USO

It will be the most ambitious broadband USO in the world, and require significant investment

The EU’s roaming regulation extended until 2032

One of the EU’s biggest success stories will continue. For it to function well, travel patterns will need to resume to pre-pandemic levels

Norway sets stronger safeguards for Telenor’s copper retirement

Nkom has asked Telenor to provide better information about its retirement plans, and ensure adequate alternative wholesale products are available

ComReg pushes for a faster mobile switching process in Ireland

ComReg is trying to both facilitate more switching, and promote the uptake of eSIMs which remains low in Ireland

A new marketing code for telecoms operators in New Zealand

The Commerce Commission wants operators to be fairer and more transparent, as switching away from copper is posing a challenge for consumers

The FCC moves to curb the spread of ‘robotexts’

The FCC could require operators to implement new authentication standards, similar to those recently adopted for robocalls. However, their effectiveness is still unclear

T-Mobile takes KPN to court over copper phase-out in the Netherlands

There are signs that KPN’s competitors would struggle without a regulated migration offer. It is likely that the ACM will end uncertainty by issuing new rules next year

US clamps down on health apps and devices over privacy concerns

The FTC reminds app providers to notify consumers of any data breaches, but lacks power to intervene in a more meaningful way

Openreach waives connection fees for low income households

It comes in response to Ofcom’s report on affordability, but on its own will probably not be enough to prevent further intervention

Australian ISPs push back on claims they misled broadband customers

ISPs are accused of not delivering expected speeds – but current arrangements with the NBN make it difficult to know what they will be for new lines