Regulators have rarely seen the need to intervene in the switch-off of the PSTN, leaving the process and its communication to operators. Only in some countries have they stepped in to protect consumers from service outages in the event of a power cut
Making the case for mobile consolidation
Operators in Europe have renewed calls for consolidation in mobile. Whilst some regulators and competition authorities might be more receptive than in the past, operators will need to convince them that consolidation really is key to unlocking investment
Improving transparency for broadband customers
Broadband labelling schemes, such as those with traffic light symbols, have become increasingly popular to help with greater transparency and fairness. Designed well, they can promote competition, and encourage take-up of faster speeds among consumers
Telcos set to reduce CO2e emissions by more than 40m tonnes
2021 was the year of sustainability. Telecoms operators announced a flurry of initiatives to reach net-zero ahead of the global deadline of 2050. By doing so, they are set to save more than 40m tonnes of CO2e compared to 2020 levels
The state of net neutrality
The net neutrality debate has been reignited. Developments in the EU, South Korea, UK, and US could lead to changes in how it, and zero rating in particular, is regulated. In the absence of consumer harm, regulators should maintain a flexible approach
The challenge of retiring the copper network
The transition to full-fibre means that copper retirement is now well underway. So far it has rarely been a straightforward or quick process given the strong regulatory oversight and need to protect those consumers who still rely on the copper network
The UK’s framework for digital markets risks being too broad
The UK Government's new competition regime for digital markets is unique around the world. While its key provisions are mostly tightly focused, some risk causing uncertainty and undermining the proportionality of the regime
Regulators diverge on their approach to the 3.4–3.8GHz band
Awards in the band vary widely in terms of prices paid and conditions attached with rollout obligations too burdensome in some cases. It is too early to assess the approach to private networks but most regulators may not be doing enough to facilitate them
More action needed to tackle scams
There has been a significant increase in scams, with losses for some consumers having risen by almost 45%. Regulators are mostly tackling it with information campaigns and working with telecom operators, but legislation has not been forthcoming
The challenges of phasing out 2G and 3G
The case for switching off 2G and 3G networks is becoming more compelling. Experiences from where it’s happened show that operators should plan well in advance and communicate extensively with customers to minimise possible disruption
