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Consumer Protection

Statement of Strategic Priorities for Ofcom: Mobile and Spectrum

UK mobile operators continue to invest and deliver good consumer outcomes, but face persistent challenges around monetisation and increased political pressure. Here we share views on what the Government should consider including in the new SSP.

Deregulating telecoms

The EC is considering rolling back regulation on the sector, particularly ex-ante rules that often apply to former incumbent operators. We consider whether this deregulatory push is part of a wider global trend.

Three/Vodafone: A pathway to approval

Despite identifying competition concerns, the CMA has outlined a set of remedies that could lead to approval of the merger. In doing so it would transform the UK’s mobile market while helping to deliver government ambitions for connectivity and economic growth.

Statement of Strategic Priorities for Ofcom: Fixed Telecoms

The UK fixed telecoms sector has developed positively since the last SSP in 2019, with expanded full fibre coverage, significant network investment and various interventions to protect consumers. Here we share views on what the Government should consider including in the new SSP.

AI, disinformation and elections in 2024

As more than 60 countries head to the polls, regulators and tech firms alike are concerned with the impact AI could have on the spread of disinformation. We consider the experience in elections so far and the policy response aimed at securing votes.

PSTN switch-off: Public communications and preparedness

As countries prepare for the PSTN switch-off, tensions have risen over whether consumers are ready to make the migration to digital voice. We review the role governments have played in communicating about the switch-off and consider other challenges in readiness

Tackling digital exclusion in the UK: Priorities for a new national strategy

Digital inclusion remains an unfulfilled objective, with certain groups at particular risk of being left behind. With a general election expected this year, we review the areas the next Government should target in order to help close the digital divide

Unpacking broadband advertising rules

Broadband labelling and advertising rules bring greater transparency for consumers when comparing tariffs and choosing a service. We compare common elements of labelling schemes around the world and consider their relationship to competition in the market

Comparing approaches to regulating online safety

Online services have brought great benefits, but have also come with risks of harm and illegality. As regulators around the world are working to establish a safer online environment, we compare how these efforts stack up and the challenges being faced

The Metaverse: Preparing for the future digital reality

While the initial hype surrounding the Metaverse may have given way to AI, development of its technological foundations continues. In light of the potential implications for policymakers, we've identified six areas where their attention should be focused