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Consumer Protection

Protecting children under the DSA

The EC’s draft guidelines on protecting underage users set a clear expectation that platforms should be fostering safety within their services beyond simple age gates 

Ireland: Refreshing the complaints handling rules for telecoms

In light of changing legislation, ComReg proposes new codes of practice to modernise consumer rights and improve the transparency of the complaints handling process

Responding to the SKT data breach

The breach, and the resulting exodus of customers from SKT, is already destabilising a fiercely competitive mobile market

Europe’s first SIM farm ban

The criminalisation of SIM farms represents one in a range of regulatory interventions aimed at stemming the growing tide of malicious messaging around the world

Ofcom outlaws Global Title leasing

The regulator is the first in the world to ban the practice, issuing an immediate ban to respond to the disproportionate harm that UK global licenses have facilitated globally