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Consumer Protection,Consumer Protection

Ofcom ranks customer service provided by the UK’s major telecoms firms

Ofcom ranks customer service provided by the UK’s major telecoms firms

The UK regulator’s report shows levels of customer satisfaction similar to the previous year.

ARCEP proposes the installation of an API to help improve broadband performance monitoring in France

ARCEP proposes the installation of an API to help improve broadband performance monitoring in France

The French regulator aims to improve broadband QoS measurement.

CityFibre loses appeal over the use of the term ‘fibre’ in advertising

CityFibre loses appeal over the use of the term ‘fibre’ in advertising

The UK High Court of Justice ruled in favour of the Advertising Standards Authority.

Ofcom publishes three consultations on the future regulation of phone numbers and calls

Ofcom publishes three consultations on the future regulation of phone numbers and calls

The regulator looks at issues of competition, trust, and consumer protection.

US Federal Trade Commission to examine the privacy practices of broadband providers

US Federal Trade Commission to examine the privacy practices of broadband providers

The FTC scrutinises ISPs’ practices as they become vertically integrated platforms that also provide advertising-supported content.

Japanese government proposes to improve transparency of mobile contracts

Japanese government proposes to improve transparency of mobile contracts

The Ministry of Communications aims to separate monthly charges from handset subsidies in mobile contracts.

Ofcom launches new Broadband Speeds Code of Practice in the UK

Ofcom launches new Broadband Speeds Code of Practice in the UK

The Code strengthens users’ rights to obtain accurate information about their broadband service.

Italian traffic light system for broadband advertising

AGCOM has made it mandatory for ISPs to adopt the traffic light system it devised.

US Federal Trade Commission to tackle competition in the tech sector

US Federal Trade Commission to tackle competition in the tech sector

The FTC will allocate resources exclusively towards monitoring competition in the tech industry.

Ofcom sets out its position on the future of fixed telephone services

Ofcom sets out its position on the future of fixed telephone services

The UK regulator has set out its view on the move to broadband-based call services.