The FCC has imposed nutrition labels for telecoms services. Italy’s experience suggests they have not been a silver bullet to improving transparency and fairness for consumers
Telcos in Portugal fined €15m for poor communication of price rises
European regulators believe operators have a responsibility to support struggling households, which includes removing early termination charges
Mapping broadband and improving its accuracy
With greater accuracy of service availability much-needed, success of the FCC’s initiative in the US now hinges on securing stakeholder engagement
Telcos fined in Australia for misleading statements on broadband speeds
This is not the first time the three operators have breached national consumer law. Their customers have already been contacted about refunds
Consumers urged to shop around amid inflationary pressures
With Belgium already considered expensive relative to its neighbours, some operators are raising prices further given the high rate of inflation
Energy cost impacts weigh on telco results
In response to ongoing external challenges, some operators have stepped up energy efficiency initiatives to reduce consumption and save money
South Korean legislators debate usage fees for content providers
As SK Broadband pursues Netflix for payments owed, politicians are divided on access charge proposals. It could yet be months before either situation is resolved
Addressing the cost of living in the US
Hidden exit fees, poor transparency and exclusivity agreements are all seen to stifle competition. The result has been higher broadband bills for consumers
Ofcom’s review of net neutrality in the UK
The regulator has responded to operator calls for more flexibility, with its proposed approach to zero-rating signalling a departure from the EU
Canada seeks to improve choice and affordability through MVNOs
With the Government blocking an outright acquisition of Shaw by Rogers, the parties still need to persuade competition authorities that a deal should be allowed
