With greater accuracy of service availability much-needed, success of the FCC’s initiative in the US now hinges on securing stakeholder engagement
Telcos fined in Australia for misleading statements on broadband speeds
This is not the first time the three operators have breached national consumer law. Their customers have already been contacted about refunds
Consumers urged to shop around amid inflationary pressures
With Belgium already considered expensive relative to its neighbours, some operators are raising prices further given the high rate of inflation
Addressing the cost of living in the US
Hidden exit fees, poor transparency and exclusivity agreements are all seen to stifle competition. The result has been higher broadband bills for consumers
Canada seeks to improve choice and affordability through MVNOs
With the Government blocking an outright acquisition of Shaw by Rogers, the parties still need to persuade competition authorities that a deal should be allowed
What does Rishi Sunak mean for tech and telecoms?
Macroeconomic challenges and the cost of living crisis will be the priority, but the new PM will at some point have the opportunity to shape the sector’s policy agenda
Tackling greenwashing and fake online reviews in Australia
Regulators from the UK to China have made strengthening consumer protection in the digital economy a priority
California signs online safety and transparency bills into law
Due to limited progress at the federal level, states have taken matters into their own hands, but their legislative efforts have faced stiff opposition
Ofcom to explore competition and consumer issues in digital markets
As services such as FaceTime, WhatsApp and Zoom have replaced voice calling and SMS, do these present new harms for consumers?
Facial recognition system declared unconstitutional in Buenos Aires
The decision could set an important precedent for the region, with other jurisdictions soon following suit
