The telecoms industry has been criticised for raising prices and not doing enough for those in financial hardship. Beyond providing social tariffs, we've identified £300m of initiatives operators have put in place at their own cost to help ease the pain
Improving information on 5G coverage
5G is now available in 300+ locations of the UK. So far, only EE has fully explained how it defines a location as covered. Ofcom could play an important role in helping consumers assess coverage claims, much like its equivalent in South Korea does
£940m of support from UK telecoms operators during COVID-19
Having considered 50 of the initiatives UK telecoms operators put in place during the course of the pandemic so far, we estimate £940m of support has been made available – £340m of which have been to help the most vulnerable
