Consumer Protection — Assembly — Regulation Updates

Consumer Protection,Consumer Protection

EC publishes first full review of the roaming market since RLAH

EC publishes first full review of the roaming market since RLAH

The review finds data roaming consumption increased 12-fold since the removal of surcharges, with mobile retail prices continuing to fall.

Australia sees drop in broadband complaints

Australia sees drop in broadband complaints

Improvements are due to customers migrating to the NBN, says the Australian Communications Media Authority.

Ofcom sets out a range of measures to protect against high prices and promote fairness

Ofcom sets out a range of measures to protect against high prices and promote fairness

In continuation of ongoing work to help consumers get better deals, Ofcom has set out measures to protect vulnerable customers.

Ofcom passes new measures to improve fairness for mobile customers

Ofcom passes new measures to improve fairness for mobile customers

The regulator also received commitments from mobile operators to reduce customers’ bills.

Ofcom’s new rules for easier mobile switching come into force

Ofcom’s new rules for easier mobile switching come into force

Mobile users can now leave their operator with a single text message.

Industry signs up to Ofcom's new Fairness for Customers commitments

Industry signs up to Ofcom's new Fairness for Customers commitments

At an event held with the consumer magazine Which?, Ofcom unveiled the latest action from Ofcom’s Fairness for Customers programme

Ofcom introduces new end-of-contract notification rules

Ofcom introduces new end-of-contract notification rules

UK operators will have to tell customers when their contract approaches expiry, and which deals are available.

Price cap for Intra-EU phone calls and texts comes into force

Price cap for Intra-EU phone calls and texts comes into force

The provision is part of the European Electronic Communications Code approved in December 2018.

Ofcom finds UK fixed broadband speeds went up 18% last year

Ofcom finds UK fixed broadband speeds went up 18% last year

For the first time, average fixed broadband speeds pass the 50Mbps mark.

Japanese government has a 5-year plan to tackle mobile not-spots

Japanese government has a 5-year plan to tackle mobile not-spots

The Ministry of Communications is consulting on a set of measures, and providing companies with financial incentives.