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Consumer Protection,Consumer Protection

FCC adopts broadband support scheme for low-income households

The scheme is significantly more generous than the current programme – but it may need more funds if it’s to help everyone it targets

Ofcom fines O2 £10.5m for overcharging outgoing customers

The company has accepted the findings of the investigation and refunded affected customers

Regulators in UK and Belgium look at broadband switching

Ofcom has proposed a new ‘one touch’ process, and the BIPT recommends operators promote the ‘Easy Switch’ process.

Dutch regulator sees potential harms associated with paid search rankings

The ACM’s study into paid ranking mirrors the findings of the UK competition authority’s recent algorithms paper.

UK operators expand 5G footprint but a common approach to defining coverage is still missing

EE and O2 have announced further 5G coverage in towns and cities, but so far only EE has disclosed the criteria it uses to consider a location covered.

Portugal adopts new rules to protect vulnerable telecoms customers during COVID-19

The new rules mean vulnerable customers can stay connected, or avoid paying penalties.

Interim report on barriers to uptake of gigabit-capable broadband in the UK

The report sets out the barriers faced by UK consumers and business when it comes to adopting gigabit-capable broadband.

A greater regulatory burden for America Movil in Mexico

The IFT applied new retail and wholesale remedies on AM.

Portuguese competition authority finds cartel between MEO and NOWO

MEO is fined €84m for striking an anticompetitive agreement with the country’s smallest operator, NOWO.

Dutch regulator strengthens online consumer rights

Online platforms will have to adopt transparency and organisational measures to ensure businesses comply with consumer law.