The UK regulator will pause consultations, and focus on measures for the protection of consumers.
Background: The coronavirus pandemic is quickly changing the way many industries work, and society at large. Against this backdrop, the demand for connectivity is increasing, as remote working becomes the new normal for many. As activities usually reliant on personal interaction have been called off, or replaced by teleconferencing, this has also disrupted the way in which stakeholders usually engage with each other and policymakers.
Public consultations are suspended: On 24 March 2020, the UK regulator Ofcom set out its approach to regulating during these times. At the end of April 2020, the regulator will announce a new version of the Plan of Work for 2020/21. In the meantime, Ofcom confirms that all consultation deadlines and information requests are suspended, and any new ones are put on hold. Ofcom is also discussing the implementation of new obligations with the Government, such as the European Electronic Communications Code. At the same time, there is still the need to ensure that markets operate with integrity and that measures to ensure fairness for customers are respected. Ofcom intends to take a “pragmatic approach” to enforcement, recognising that it will not always be possible to meet obligations. Ofcom invites industry to prioritise critical services, vulnerable people, and those relying on communications services.
Next steps: Ofcom plans to remain in close contact with industry to respond quickly to any new developments. One of the priorities will be to ensure that telecoms customers stay connected, are supported if they are struggling financially, and are protected from unexpectedly high bills. The regulator also notes that the current situation has confirmed the vital role of these industries, and is determined to take forward its review on promoting investment and competition in fibre networks and the 5G auction, which are considered “important building blocks” for the future.
