As the cost of living continues to rise, UK telecoms operators are being asked to do their bit by promoting voluntary social tariffs given low awareness and take-up by eligible customers. Elsewhere, even regulated ones appear to suffer the same problem.
Also in the briefing:
The UK’s digital strategy
The UK Government has launched an updated digital strategy to cement the country's position as a 'global tech superpower'. With more than 100 actions outlined, we consider how much is new, and what the telecoms industry should take note of
VoIP migration
After the disruption caused by severe weather earlier this year, BT paused the migration of its consumers to digital voice services. What rules and guidance did Ofcom have in place for such scenarios? Did the regulator go far enough in its approach?
