Assembly consulted on issues surrounding the switchover from copper to fibre networks on behalf of CityFibre in November 2019 primarily to explore the requirements and process by which CPs can switchover customers from the copper network to CityFibre’s full fibre network, and to understand from consumers what steps are needed to ensure easy and hassle-free switching.
Assembly has now considered all of the responses received to the consultation and today we have published a summary of the consultation responses, along with all non-confidential responses. The summary document seeks to set out a summary of the key points made in response to the consultation.
It is clear that everyone recognises the challenges associated with switchover and the risks of getting it wrong. There is a strong appetite for a collaborative approach, involving a range of stakeholders. There is wide consensus around protecting consumers during the switchover, particularly the vulnerable, and possibilities to explore the development of a charter to ensure their journey is a smooth one. Areas where there was less agreement were on the threshold at which to migrate, and whether this should be an entirely voluntary process.
To read the summary and the responses, visit assemblyresearch.co.uk/switchover
